refund policy
Guarantee, Return, Refund, and Food Safety Policy
Due to stringent food safety regulations, all orders for our fresh mushrooms, grow kits, and supplements are non-refundable and non-returnable.
If your order does not arrive in good condition, rest assured that we are committed to ensuring your satisfaction. Simply provide us with proof of the damage, such as a photo or description, and we will promptly replace your order at no additional cost to you.
Our grow kit is designed with living mycelium, emphasizing the importance of collaborating with nature to cultivate mushrooms successfully. To support the mycelium's growth, it's crucial to provide the ideal conditions such as proper temperature, humidity, and light. Due to the nature of this living product, we are unable to accept returns or exchanges. We encourage you to carefully follow the instructions provided to create the best environment for your mycelium to thrive and produce a bountiful harvest. Should you have any questions or need assistance, our support team is always here to help you on your growing journey.
Our commitment to quality and customer satisfaction is unwavering. We take pride in the integrity of our products and are dedicated to ensuring that every customer enjoys a seamless experience. Should you encounter any issues or have questions and concerns, please don't hesitate to reach out to us. Our team is here to assist you with prompt, friendly support, ensuring your complete satisfaction. Your feedback is invaluable to us, and we strive to resolve any challenges swiftly and effectively to maintain your trust and confidence in our brand.
Concerns and Damages
It's important to inspect your order as soon as you receive it to ensure everything is as expected. If you find that the item is defective, damaged, or incorrect, please reach out to us right away. By contacting us immediately, we can promptly evaluate the issue and take the necessary steps to rectify it. Your satisfaction is our priority, and we are committed to resolving any problems efficiently and effectively.